Customer service

Repair

If a damage has occurred, our service department will ensure a quick repair.

• Analysis of the damage according to the customer’s error description
• Test run on in-house test bench
• Exchange of defective components
• Short lead times due to stock of components

Calibration

Only a calibrated product is a guarantee for reliable measurement results.

• Calibration of the product on delivery
• Recalibration
• Check of calibration in case of damage

Training

We support the customer even before using our products.

• Product selection
• Selection of accessories
• Instruction on the product
• Support via phone, mail or on site

Maintenance

Ready for big tasks. We check your product in advance of important measurements.

• Optical and visual check
• Check of all functions
• Test on test bench

Security & Product Safety Reporting

The safety and security of our products are important to us. If you identify a potential cybersecurity vulnerability, security issue, product safety concern or safety-related malfunction involving a Sensoric Solutions product, please contact us at security@sensoric-solutions.com.

Your report must include:

• the affected product including its serial number
• a telephone number at which we can reach you for follow-up questions

In addition, please provide, where possible, the firmware/software version, a description of the issue, observed or potential impact, and steps to reproduce the issue. Without a serial number and a telephone contact, our ability to process a report is limited.

Beyond the contact details requested above, please do not include confidential or personal data unless it is necessary for us to assess the report.

We will review the information, coordinate the assessment with the responsible technical experts and contact you if additional information is required. For security vulnerabilities, we appreciate responsible disclosure and ask that you allow reasonable time for investigation and corrective action before public disclosure.